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I cannot remember
my User Id and Password. How can I obtain it?
How can I change
my User Id / password?
How do I Create a Profile?
How can I Update
My Profile?
How can I ensure
that I get the maximum response from my profile?
What can I NOT include in my profile?
Can other users
still search my details if my profile has been deleted?
Why doesn't my profile
show up when I search?
How long should
I keep my profile posted on Desimatchmakers.com?
How do I delete
my profile from Desimatchmakers.com?
What happens if
I Delete My Account?
How do I post
my photo?
I am
having problems with posting my photo
How much does
it cost for me to join Desimatchmakers.com?
When will my premium
membership subscription be stopped from the site?
How will I know
when my subscription is over?
How can I pay
for my subscriptions?
What credit cards
can I pay with?
Why isn't my credit
card being accepted/saved when I enter it?
I am having problems
with the registration process, what shall I do?
If I cancel my
paid subscription, will my profile still show up when
users carry out searches?
How do I search
for a match?
How many matches will I get from
my search?
What other tools are there to
find members?
How do I view
further details of members shown in my search results
or in the "Users Matching Me " link?
I received
a message from another member; do I have to be a subscriber
to Desimatchmakers.com to reply?
How do I send
a message to another member?
Why is my email not being sent
to a Desimatchmakers.com member?
How do I delete
My Account?
If I Delete My
Account, will my subscription still continue?
If I Delete My Account, will I
still be able to receive email?
Why does the Desimatchmakers.com
site take long to load?
Q: I cannot remember my User ID
and Password. How can I obtain it??
A: To obtain your password again, click on the Forgot
my Password link and enter your email address and we
will email your User ID and password to you. Contact
us if we you still need help.
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Q: How can I change my User Id /
Password?
A: Log into your account and follow the link to change
my User Id / Password.
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Q: How do I Create a Profile?
A: To create a profile, click on the Join link and complete
all the questions to provide as much information as
possible about yourself for other members to see. It
is your opportunity to tell other members all about
yourself and what you are looking for in your partner.
You also have the chance to post a picture of yourself
and this is the most important addition you can make
to your profile to increase the number of people that
respond to your profile. Best of all this is FREE to
all visitors to the site.
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Q: How can I Update My Profile?
A: To edit your profile log in and click on the Edit
Profile link.
Q: How can I ensure that I get the maximum response
from my profile?
A: To get the maximum response, make sure that you include
a photo on your profile. It is a proven fact that profiles
with photos get a considerably greater response than
those without. Also ensure that you include as much
information as you can about yourself in your profile.
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Q: What can I NOT include in my profile?
A: We review every profiles to ensure that our members
get high quality information delivered to them. With
this regards, we reserve the right to reject any profiles
that may contain some of the following:
- Any descriptive information or location that may
threaten a member's anonymity
- Abusive language of any kind, which may include
racism and vulgar statements
- Any direct contact information for a member including
the following ; email addresses, URLs, ICQ/instant
messenger IDs, phone numbers, full names, addresses
- Any advertisements or solicitations for Businesses
or political organisations.
- Discussion or descriptions of illegal acts or behaviour
which could include, but not limited to drug use and
violence
- Any material that may lead to exploitation or solicitation
of personal information from individuals under the
age of 18
- Solicitation of multiple or additional partners
- Unauthorized use of copyrighted or trademarked material
- Overt sexual innuendo or discussion
- We will not accept any content from:
- Incarcerated individuals
- People under the age of 18.
To help us monitor profiles, please ensure that only
English language is used on this site.
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Q: Why doesn't my profile show up when
I search?
A: Click on the Preview My Profile link, once you have
logged in and make sure that your profile is showing.
If not then you may will need to click on Delete My
Account and recreate your profile. If you have correctly
followed the joining process and are still experiencing
problems then contact us.
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Q: How long should I keep my profile
posted on Desimatchmakers.com?
A: It is important that you keep your profile posted
on Desimatchmakers.com for as long as possible to find
you partner. If you delete your profile, other users
will have no way of finding out that you're single and
available. And if no one knows your profile is online,
they can't contact you through our system, so please
think carefully before Deleting Your Account.
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Q: How do I delete my profile from
Desimatchmakers.com?
A: Choose the Delete My Account option once you have
logged into the site.
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Q: What happens if I Delete My Account?
A: Once you choose the option to Delete Your Account
from our database, all your profile details will be
permanently removed from our system. This means that
no other user will be able to view your details, until
you re-join our service again. So be sure to decide
carefully before deleting your profile, as this could
affect whether you find a lifetime partner or not.
Q: Can others users still search my details if my Account
has been deleted?
A: No. Other users can only see your profile details
if you remain a member of the site. Deleting your account
means that your profile details are no longer featured
on our site.
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Q: How do I post my photo?
You can post your photo on the site while you are going
through the process of creating a new profile. If you
have already created your profile and are logged in,
then click on Upload/ Edit Photo link and select the
option to post your photo. Whether you are creating
a new profile or updating it, you can post your photo
on our site in a number of ways. You can either automatically
- Submit your photo to us while creating/ updating
your profile. Please follow these guidelines to add
your photo to your profile.
- Mail your photo to us for us to scan it for you
and include in your profile. Once you have joined
and created your profile, you can now mail us your
photo, and we will scan it for you and attach it to
your profile. Please write your full name, your User
ID and the email address registered with our site.
Please send all your photos to the following address:
Unit 18, Greenheys Business Centre, Pencroft Way,
Manchester, M15 5JJ, UK,
The size of your photo must be between 5" x 7"
and than 2" x 2".
if you would like your photos returned to you then
please send us a self-addressed stamped envelope that
can hold the photo that you have submitted.
- Email us your photo as an attachment. Send an email
to support@desimatchmakers.com with the words "post
photo" in the email subject and the following
details:
Your First and last name, User Id, and your email
address registered with our site. Only photos that
are sent as attachments with an email will be included.
Ensure that you have cropped all the unwanted area
to only leave your face showing for best results.
Please ensure that the photo is not so it might cause
offence to others and is free from any nudity, obscenity
or other sexual content. Try to choose the most recent
photo of yourself. Remember your photo in your profile
will considerably increase your chances of getting a
response from other members. Once approved, uploaded
photos will be posted exactly as they are submitted.
The volume of photos that are sent to us means it can
take up to 24 to 72 hours before your photo appears
on your profile
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Q; I am having problems with posting
my photo.
A: If you are having problems posting your photo then
contact us.
Q: How much does it cost for me to
join the Desimatchmakers.com?
A: Joining the site to submit your profile for other
members to see is FREE! However, to contact other members
that you are interested in, you can choose one of the
premium packages below. You have a variety of subscription
options where you can enjoy huge discounts if you subscribe
for longer periods. BUT THE GOOD
NEWS IS THAT WE HAVE MADE ALL THE PREMIUM MEMBERS FACILITIES
FREE FOR A LIMITED PERIOD. SO MAKE THE MOST OF OUR SERVICE
WITHOUT PAYING A PENNY!!!
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Q: When will my premium membership
subscription be stopped from the site?
A: Your subscription will automatically terminate at
the end of any one of the subscription period that you
have chosen; 1 month, 3 months, 6 months 9 months or
12 months, To re-instate your subscription again you
will have to renew your membership with us again.
Unlike other sites, we do not automatically renew your
membership.
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Q: How will I know when my subscription
is over?
A: You will be notified automatically when you approach
the end of your subscription and will be given instructions
to continue your membership. If you do not re-new your
subscription in the time specified on our notification,
you will loose all your premium members' benefits until
you choose to subscribe for one of the packages again.
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Q: How can I pay for my subscriptions?
A: The most popular way to pay for the subscriptions
is by credit card. You will be charged immediately for
your subscription. All credit cards will be charged
in USD($).
Customers in the UK can send a cheque made payable to
Xel Limited, and post it to the following address; Unit
18, Greenheys Business Centre, Pencroft Way, Manchester,
M15 6JJ, UK. Your membership will be activated once
your cheque is processed. This may take up to 5 days.
Please ensure to include the following details; your
full name, your user ID and the email address registered
with our site. The amount payable will be in GBP (£)
in the table shown above, relevant to the type of subscription
you take out.
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Q: What credit cards can I pay with?
A: We accept all global credit cards including some
of the following:
American Express, Diner's Club, Discover, Master Card
Visa, UK Switch, Solo…
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Q: Why isn't my credit card being
accepted/saved when I enter it?
A: There are a number of reasons why a credit card may
not be accepted. Please check the following to ensure
your payment is accepted:
- The credit/ debit card number you are entering is
valid and correct
- The credit/ debit card expiry date is still within
the current date
- Your credit/ debit Card is not over the limit
- The issue number on your debit card is correct
- The valid from date on the debit card is correct
- The name on the credit/ debit card matches the one
you have entered on the site.
Take note of the above and re-enter your information.
If the problem still persists then please contact
us.
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Q: I am having problems with the
registration process, what shall I do?
A: Contact us for any problems that you are having,
giving a complete description of the problem.
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Q: If I cancel my paid subscription,
will my profile still show up when users carry out searches?
A: Yes. Your profile details will remain on our system
for all others to see until you choose to Delete Your
Account.
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Q: How do I search for a match?
A: You can use our Simple or Power search facilities
to find the members you are looking for, based on different
criteria. You can use our Simple Search facility to
choose the type of members that you want to find by
age, sex, location and religion. We also have the power
search tool that gives you more criteria by which you
can search the members on our site. Click on Power Search
once you have logged in the site to use this tool.
You can do the search as many times as you like by selecting
different criteria until you find the right person for
you.
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Q: How many matches will I get
from my search?
A: The number of matches that you get for your search
depends on the number of members that match your search
criteria. For example the type of members that you want
might be available more in one country than another,
as might be the case for age, religion etc. If you do
not get many matches for your search then broaden your
selection criteria to find more matches.
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Q: What other tools are there
to find members?
A: Our cutting edge technology offers you to automatically
receive details of other users on the site that match
your requirements. To see what other members match you,
just click on the Users Matching Me button to view.
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Q: How do I view further details
of members shown in my search results or in the "Users
Matching Me " section?
A: Once you are shown a list of profiles of members
in either your search results or in the "Users
Matching Me" section, you can view their details
by clicking on the member's name shown at the top of
the profiles.
Q: I received a message from
another member; do I have to be a paid subscriber to
Desimatchmakers.com to reply?
A: Yes. In order to communicate with another member
you have to become a premium member of the site. We
offer a wide range of packages to suit your needs, so
please choose one. BUT WAIT FOR
THE GOOD NEWS, FOR A LIMITED PROMOTIONAL PERIOD WE ARE
MAKING THIS FACILITY FREE TO ALL MEMBERS SO THAT YOU
CAN ENJOY THE EXPERIENCE OF DESIMATCHMAKERS.COM. THIS
MEANS NO FEES OF ANY TYPE TO ENABLE YOU TO USE THE FULL
PREMIUM MEMBERSHIP FACILITIES TO ALLOW YOU TO TALK TO
OTHER MEMBERS ETC. SO WHAT ARE YOU WAITING FOR GET MATCHING!!!
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Q: How do I send a message to
another member?
A: Once you are shown a list of profiles of members
in either your search results or in the "Users
Matching Me" section, click on the member's name
to view their details. When the details are open, click
on "Contact Member" to send them a message.
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Q: Why is my message not being
sent to a Desimatchmers member?
A: Your email is not reaching the person because he
or she is no longer a member of this site or
Q: How do I delete my account?
A: Once you have logged in, click on the Delete My Account
link and your details will be permanently deleted from
our database.
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Q: If I Delete My Account, will my
paid subscription still continue?
A: Your subscription will continue until the end of
your chosen period whether you have Deleted Your Account
or not. Therefore, all the premium membership benefits
will be available to you even if you have Deleted Your
Account. So for example if you have subscribed for three
months and you Delete Your Account after the first 30
days, you will still be able to contact other members
of the site for another 60 days, until your subscription
period expires. You will be able REJOIN with your original
account details and login as a premium member during
these remaining 60 days.
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Q: If I Delete My Account, will I
still be able to receive email?
A: No. If other users cannot view your details, they
will not be able to communicate with you. So it is important
that you keep your profile active on the site to stay
in touch with other members.
Q: Why does the Desimatchmakers.com
site take long to load?
A: The speed of loading the Desimatchmakers.com site
could be due to the following reasons:
- Desimatchmakers.com could be experiencing technical
difficulty. If this is the case then we strive to
resolve any technical problems to ensure that you
do not experience too many delays in finding your
lifetime match. So please try again later.
- Your internet connection could be affecting the
speed of the site. Please check that your modem connection
speed is set at the highest possible Internet connection
rate.
- You could be trying to connect at a time when the
Internet itself is very busy and experiencing traffic
jam. Try to connect at a time when there might not
be so many users on the Internet.
- If you have checked all of the above, but are still
experiencing problems then contact us and we will
try to resolve the problem.
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